Service — 04 / AI voice agent
Every call handled with a system behind it.
An AI voice agent answers when you can't — and works strictly by your rules and your knowledge. What it can do is defined, tested, and scoped before it ever takes a live call.
Customer call
After hours, busy line, or overflow.
AI voice agent
Answers in your voice and scope.
Understands request
Question, booking, or urgency — classified.
Responds
Answers from approved knowledge only.
Takes appropriate action
Message, booking request, or human handoff.
Caller: “Do you handle emergency repairs on weekends?”
Agent: “Yes — I can take your details and have someone confirm a window within the hour. What's the address?”
Illustrative only — behavior is defined per business during scoping. A system architecture diagram will appear here when the asset file is available.
- Answering callsEvery incoming call picked up, even after hours.
- Understanding intentQuestions, bookings, and urgency told apart.
- Common questionsAnswered from knowledge you approve.
- Qualifying enquiriesThe right questions, asked in the right order.
- Capturing informationName, need, location, callback — structured.
- SchedulingBooking requests taken when they come in.
- Routing to humansAnything sensitive goes straight to you.
a.Scope callsb.Scriptc.Connectd.Test